Shipping & Returns

 

How Do I Return An Item?

 

PAYMENT
Visa
Mastercard
American Express
Discover
Paypal

Google checkout
All payments are processed through a secure SSL gateway, all refunds will be issued in the original form of payment, sale merchandise is final and is not eligible for return.

 

ORDER TRACKING
You will receive an order confirmation via email once we have received your order.  

 

SHIPPING
Orders are processed and shipped within 2 business days of order placement or sooner. While we make every effort to ensure that all items listed are available, occasionally an item you selected may be out of stock. If this is the case, you will be notified within 24 hours.
Delivery time depends on the shipping method selected at checkout. Domestic orders are shipped via FEDEX ground, Standard Domestic FEDEX Ground delivery takes up to 6 days once shipped.  Overnight and Second-Day delivery options are available upon direct request form our customer service sophiecatalou@gmail.com. International and Canada shipments are sent via UPS and typically take 6-8 business days in transit.  We are working on offering international and overnight shipping options directly on the website.

 

INTERNATIONAL SHIPPING
We are pleased to offer international shipping worldwide. Please contact us directly for shipping quote on your preferred carrier, we will need your exact shipping address for provide the most accurate quote. International and Canadian shipments are sent via UPS/FEDEX. Please note that the receiver is responsible for all duties and taxes on international shipments.

 

RETURNS FOR ITEMS PURCHASED FROM A RETAILER OTHER THAN www.sophiecatalou.com
If you purchased your items from one of our retail partners, please contact the retailer directly for their return policy. We cannot accept returns for items purchased from one of our retail partners.

 

RETURNS AND EXCHANGES FOR ITEMS PURCHASED AT www.sophiecatalou.com
We want you to be fully satisfied with every item you purchase from www.sophiecatalou.com. We accept returns within 14 days of receipt under the following conditions:
All articles must be in saleable condition. We will only accept returns for items that have not been worn, altered, or washed. Items must have all original tags and packaging. We reserve the right to refuse credit if the items do not meet the above criteria.
Please state the reason for the return in your return initiation e-mail to our customer service, we will authorize the shipment and confirm availability of the replacement item if you wish to exchange. Please place the original packing slip and merchandise in a secure package. We recommend that you keep a copy of the packing slip for your records.

 

Please send the return to: 
WE WILL ADVISE EXACT SHIPPING ADDRESS based on the reason for your return.

 

You are responsible for the cost of returning items to us UNLESS you are returning for store credit. For your protection, we recommend using a traceable method of shipping for your return.
Once we receive the original items and approve the return, we will credit you for the amount of the merchandise only. Shipping and handling charges are non-refundable. Credit will be issued in the original form of payment for up to 21 days from the date of purchase. No returns, exchanges, or credit will be authorized after 21 days from the date of purchase.
To exchange an item, please return the original item per the above instructions, and place a new order at.  If you are exchanging merchandise for another item, you are responsible for the cost of returning it to us.  

 

SALE ITEMS ARE NOT RETURNABLE
Please note that anything bought on sale is final and may not be returned.

 

GIFT RETURNS
Returns of gift items will be credited back in the original form of payment to the person who placed the gift order. 

 

DAMAGES DURING SHIPPING
If your item appears to have been damaged during shipping, please contact us immediately at sophiecatalou@gmail.com. Claims must be made within 7 days of receipt of goods. Please retain all packaging for inspection.

 

OUR MISTAKE
In the event that we sent you an incorrect item, please contact us immediately at anya@sophiecatalou.com. We apologize for any inconvenience and will contact you within 24 hours to arrange for an exchange or return at our expense.